Refund Policy

Last updated: July 20, 2026

This Refund Policy applies to purchases and service requests made through Vegas VIP Paradise.

Souvenir Returns — 7 Days

Eligible physical souvenirs may be returned within 7 days after delivery. The item must be unused, unworn, undamaged, in its original condition and packaging, and accompanied by proof of purchase.

Before returning anything, contact vegasvipparadise@gmail.com or call +1 702 863 8727 for authorization and return instructions. Items returned without prior authorization may be refused. A public return address is not provided on this website; the correct return destination will be supplied after approval.

The customer is responsible for return shipping unless the item was damaged, defective, or incorrect when delivered.

Non-Returnable Items

Food, beverages, perishable goods, opened personal-care or hygiene products, customized or personalized products, prepared or used welcome kits and recovery kits, gift cards, final-sale items, and completed services are not returnable unless required by applicable law or the item arrived damaged or incorrect.

Damaged, Missing, or Incorrect Products

Inspect the order promptly. Contact us as soon as possible with the order number, a description of the problem, and photographs when available. We will review the claim and determine the appropriate replacement, correction, credit, or refund.

Hotel Delivery Cancellations

  • A hotel-delivery request may be cancelled for a full refund only before purchasing, preparation, fulfillment, delivery work, or third-party commitments have begun.
  • After purchasing or preparation begins, amounts already spent on products, preparation, coordination, or non-recoverable third-party costs are not refundable. Any recoverable unused amount may be refunded after review.
  • After dispatch, completed delivery, or a valid delivery attempt, the delivery charge and prepared order are non-refundable.
  • An incorrect hotel, guest name, telephone number, delivery instruction, unavailable customer, or hotel access restriction may be treated as a valid delivery attempt.
  • If Vegas VIP Paradise cannot provide the order or service, we will refund the recoverable amount for the portion not provided.

Coordination Fees and Deposits

  • A coordination fee becomes non-refundable once research, communication, quoting, scheduling, booking assistance, or other coordination work has begun.
  • Before coordination work begins, a paid coordination fee may be refunded when no third-party commitment or non-recoverable cost has been made.
  • Deposits and payments sent to independent providers are governed by the provider's cancellation and refund terms disclosed before confirmation.
  • If an independent provider cancels, Vegas VIP Paradise will assist with recovering any refundable provider funds. Coordination work already completed remains non-refundable unless the written quote states otherwise or applicable law requires a different result.

Approved Refunds

Approved refunds are issued to the original payment method. Bank or card processing time is controlled by the financial institution.

Support Availability

Requests may be submitted at any time. Response times and service availability depend on current operating capacity. Immediate response and continuously staffed 24/7 support are not guaranteed.