Shipping and Delivery Policy

Last updated: July 20, 2026

This policy applies to parcel shipping, local delivery, and Las Vegas hotel delivery provided through Vegas VIP Paradise.

Shipping Methods, Charges, and Destinations

Available shipping methods, destinations, charges, and estimated delivery times are shown at checkout or in the applicable written quote. An option is available only when Shopify or Vegas VIP Paradise displays or confirms it for the order.

Order Processing

Processing begins after payment and any required order information are received. Processing time depends on product availability, customization, order volume, and the selected delivery method. An estimate may be provided at checkout, in the order confirmation, or through direct communication.

Parcel Shipping

When tracking is available, it may be sent to the email address or telephone number associated with the order. Carrier estimates are not guarantees. Weather, carrier operations, security procedures, address problems, and other circumstances outside our reasonable control may cause delays.

The customer is responsible for providing a complete and accurate shipping address. Contact us promptly after ordering if information needs correction. We cannot guarantee an address change after fulfillment begins.

Las Vegas Hotel Delivery

Hotel delivery requires the hotel name, guest or reservation name, working telephone number, requested delivery date or window, items requested, and relevant access instructions.

Hotels control their own access rules. Delivery may be completed through the lobby, valet, bell desk, front desk, security desk, or another approved pickup point. Direct room delivery is not guaranteed.

Delivery timing depends on product availability, traffic, hotel procedures, customer availability, security restrictions, and operating capacity. A requested time is not confirmed until Vegas VIP Paradise accepts it.

Failed Delivery Attempts

An incorrect hotel, guest name, telephone number, delivery instruction, unavailable customer, refusal by the hotel, or an access restriction may result in a failed or completed delivery attempt. A second attempt may require a new delivery charge and confirmation.

Cancellations

Hotel-delivery cancellations and refunds are governed by the Refund Policy. Purchasing, preparation, fulfillment, dispatch, and valid delivery attempts may make some or all charges non-refundable.

Damaged, Missing, or Incorrect Items

Contact us promptly with the order number, details of the issue, and photographs when available. Claims are reviewed individually.

Support Availability

Requests may be submitted at any time. Response times and service availability depend on current operating capacity. Immediate response and continuously staffed 24/7 support are not guaranteed.

Contact

Email vegasvipparadise@gmail.com or call +1 702 863 8727.